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Retail Frequently Asked Questions

How do I place a retail/library order?
If you qualify for a discount you must place your order directly through our office. If you do not qualify for discounts, you may place your order directly through our online store.

In Canada
Call toll free at 1-800-875-7108 Monday to Friday between 8:30 am and 5:00 pm Mountain Standard Time, or fax your order to 780-450-1857.

In the US
Call toll free at 1-800-518-3541 Monday to Friday between 8:00 am and 4:30 pm Pacific Standard Time (11:00 am Ė 7:30 pm EST) or fax your order to 1-800-548-1169.

How can I get a catalog?
Email with your name and complete address and we will send you our catalog.

How do I get new book updates?
Email and we will include you on our email list for updates.

What is your return policy?
Please refer to our Terms & Conditions page for further information.